Whether you’re thinking about enrolling or you’re already a member, get the information you need, at a glance. 

FAQs | Quick answers to key questions

About RBC ROAD ASSIST

1. What is RBC Road Assist? 
   RBC Road Assist provides comprehensive road assistance services for your entire family (you, your spouse, and children aged 16-22 living in the same household) 24 hours a day, 365 days a year in Canada and the US. RBC Road Assist is provided by Sigma Loyalty Group Inc., an independent third-party service provider of Royal Bank of Canada. Royal Bank of Canada and its affiliates are not responsible for the RBC Road Assist services.
   
   Refer to our Terms and Conditions for complete details.
    
2. How can I purchase RBC Road Assist? 
   RBC Royal Bank clients are eligible to enrol in RBC Road Assist. Simply click on the sign-up button to purchase the plan of your choice.
    
3. I'm having trouble enrolling online. What do I do? 
   If you have any questions about enrolling online, we'll be happy to guide you through the process. Contact us at: 1-855-826-5908 or email us at customerservice@rbcroadassist.com
   
   

About THE COVERAGE

1. How soon after enrollment can I use the service?
   Your coverage will begin 48 hours after your online enrollment is successfully completed (to be sure that your enrollment was successful, look for our Welcome email, which includes detailed plan information. It should arrive within a day of your enrollment).
   
   
2. What vehicles are covered under my plan?
    Covered vehicles include any passenger car, motorcycle, or pick-up truck with a gross vehicle weight of up to 10,000 lbs (4,500 kg) that the plan member is driving or riding in legally, and for personal use. Excluded vehicles include: commercial vehicles of any kind (including but not limited to taxis, limousines, buses, delivery vehicles), loaded or altered vehicles, RVs over 10,000 lbs (4,500 kg), trailers or vehicles in tow, off-road vehicles, ATVs, snowmobiles, farm tractors, farm or construction machinery, or any other vehicle not normally intended to be driven legally on public roads or highways.
   
   
3. Who is protected under my plan?
   You and your eligible family members (your spouse, and children aged 16-22) are covered under the plan. They must be licensed drivers, reside at the same address as you in Canada, and be registered on your RBC Road Assist account for coverage.
   
   
4. How do I get help if my vehicle is disabled?
   For immediate roadside assistance services, call 1-855-826-5908, 24 hours a day, 365 days a year. You can call us directly from our mobile app, too.
   
   
5. What's covered under Fuel Delivery services? 
   If you run out of gas, we’ll deliver some to you. There’s no charge for the delivery. Please refer to your full plan details for complete information.
     
6. What's covered under Mechanical First Aid? 
   If you run into mechanical issues, we can come to make minor adjustments to make your vehicle safely operational. This may include cleaning corroded battery terminals or tightening belts. If your vehicle can’t be repaired to a safe driving condition, we’ll tow you to the nearest qualified repair facility (towing distance coverage varies by plan).
   
   
7. What's covered under Motorist Legal Advice? 
   In the event of a traffic accident, or any other issues related to your vehicle, we can connect you with an experienced lawyer to help you make informed decisions. The assistance is provided by phone and is confidential. Service is available Monday to Friday between 9:00am and 8:00pm EST. Under the Gold and Platinum plans, there are no restrictions to the number of advice calls you can make.
   
   
8. What is Trip Planning Assistance? 
   As part of your RBC Road Assist plan, you’ll have access to a personalized trip planner (by phone), detailed maps with highlighted routes, a point-to-point distance calculator, and detailed destination packages for major tourist routes.
   
   
9. What is Roadside Assistance Towing? 
   Roadside Assistance Towing moves your vehicle to the nearest qualified repair facility within the applicable coverage area (Silver – up to 10km; Gold – up to 50km; and Platinum – up to 250km).
   
   
10. What is Bike Roadside Assistance? 
    Your vehicle coverage extends to your bike, too. If you run into problems on your bike, we’re only a phone call away. We’ll transport you and your bike to a location within the roadside towing distance covered in your plan to get you back on the move. Bike roadside assistance calls are part of the allotted number of service calls per year.
    
    
11. What are Traffic Accident Services? 
    Gold
    Gold Traffic Accident Services include these benefits: Traffic Accident Towing, Return to Location of Repair, and Car Rental.
    The Traffic Accident benefit maximum claim per event is $1,000.00, with an annual maximum claim limit of $2,000.00. The Gold plan has a limit per-benefit (in a given claim) of $250.00. Traffic Accident Services apply when you are more than 80km from home.
    
    Platinum
    Platinum Traffic Accident Services include all traffic accident benefits in the Gold plan, plus Personal Necessities Reimbursement, and Accommodation & Meals.
    The Traffic Accident benefit maximum claim per event is $1,000.00, with an annual maximum claim limit of $2,000.00. The Platinum plan has a limit per-benefit (in a given claim) of $250.00 with the exception of a limit of $500.00 for Accident Towing and $50.00 for Personal Necessities. Traffic Accident Services apply when you are more than 80km from home.
    
    
12. What Winching service? 
    Our winching service can pull your vehicle out of mud, snow, or a ditch using a secure, motorized line or cable attached to a tow-truck or repair vehicle. We allow up to 30 minutes of winching time for the Silver plan and 60 minutes for Gold and Platinum plans.
    
    
13. What can I do with the mobile app? 
    The RBC Road Assist mobile app, available for iPhones and Android devices, provides:
    •  Easy call access to roadside assistance services
    •  Location technology which allows us to locate your exact location and get to you quickly
    •  Helpful tips on what to do in the event of a roadside emergency
    
    For complete information on the mobile app and collection of information, please refer to the RBC Road Assist Privacy Policy.

About YOUR ACCOUNT

1. How do I change my login ID (email address) or password?
   To change your login ID or password, simply visit the ‘My Account’ section of the website. By clicking on the ‘Login Details’ icon, you can quickly update either one, using the Edit button.
   
   
2. What should I do if I forget my password?
   If you forget your password, click on the ‘Forgot Password’ button on the Login page, at which point you’ll be prompted to enter the email address associated with your account. We’ll send an email to your inbox with a temporary password and a link. Click on the link, then follow the steps to restore your password.
   
   
3. What happens if I want to change to a different plan level?
   One of our representatives will be happy to help you change to a different plan level. Simply call us at 1-855-826-5908.
   
   
4. How do I update the family member information in my plan?
   If you’d like to add, remove, or update the family member information on your plan, please contact us at 1-855-826-5908 and we’ll be happy to help. Family coverage includes you, your spouse and children aged 16-22 residing at the same address in Canada.
   
   
5. What if I need a service that isn't included in my plan?
   If you require a service that’s not included in your current plan, just give us a call at 1-855-826-5908 and we can provide you with a preferred rate.
   
   
6. What if I want to cancel my plan?
   Contact us at 1-855-826-5908 and a representative will be happy to assist you. If you’d like to cancel your plan, a pro-rated refund will be provided if applicable. For more details, please refer to the Terms and Conditions
   
   
7. Who are the RBC Road Assist Providers?
   RBC Road Assist roadside assistance services are provided by DAA (Dominion Automobile Association) with account administration services provided by Sigma Loyalty Group Inc.  DAA has been serving Canadian motorists for 60+ years and is supported by a network of more than 8,000 towing professionals from across North America.  Sigma Loyalty Group provides innovative marketing and enhancement services programs that businesses across industry segments can embed as part of their own product offering to drive customer loyalty and generate additional value from their customer relationships. Sigma has partnered with RBC to bring solutions that better serve RBC clients.  For more information, please visit www.sigmaloyaltygroup.com.

About CONTACTING US

1. Who do I contact in the event of an emergency?
   For immediate roadside assistance services, call 1-855-826-5908, 24 hours a day, 365 days a year.
   You can download our mobile app for easy call access to roadside assistance services, too.
   
   
2. Who do I contact for account and billing questions?
   For account and billing inquiries, call 1-855-826-5908.
   Contact centre representatives for account-related inquiries are available:
   9:00am to 9:00pm EST, Monday to Fridays
   
   If you have any further questions, feel free to contact us at: 1-855-826-5908 or email us at: customerservice@rbcroadassist.com.

© 2022 Sigma Loyalty Group Inc. All rights reserved.

® Registered trademarks of Royal Bank of Canada. Used under licence.

iPhone and App Store are trademarks of Apple Inc., registered in the U.S. and other countries. Android, Google Play and Play Store are trademarks of Google Inc., registered in the U.S. and other countries.

1. Covered vehicles include any passenger car, motorcycle, or pick-up truck with a gross vehicle weight of up to 10,000 lbs (4,500 kg) that the plan member is driving or riding in legally, and for personal use. For details, see the FAQ page.  
2. Roadside Assistance towing services is provided to the nearest qualified repair facility within applicable coverage area (Silver - up to 10 km, Gold - up to 50 km, and Platinum - up to 250 km).
3. Winching Service - Extrication services to get you out of mud, snow, or a ditch. Winching time is 30 min for Silver plan and 60 min for Gold & Platinum plans.
4. Traffic Accident Services - Gold include Traffic Accident Towing, Return to Location of Repair, and Car Rental. The Traffic Accident benefit maximum claim per event is $1,000.00 with annual maximum claim limit of $2,000.00. Gold plan limits per benefit in a claim is $250.00. Traffic Accident Services apply when you are more than 80 km from home.
5. Traffic Accident Services - Platinum includes all traffic accident benefits in the Gold plan, Personal Necessities Reimbursement, and Accommodation & Meals. The Traffic Accident benefit maximum claim per event is $1,000.00 with annual maximum claim limit of $2,000.00. Platinum Plans limits per benefit in a claim is $250.00 with the exception of a limit of $500.00 for Accident Towing and $50.00 for Personal Necessities for Platinum Plans. Traffic Accident Services apply when you are more than 80 km from home.

Network of 10,000+ 

assistance providers.

Already a Member?

RBC Road Assist^TM

RBC Road Assist